Review the condition
Condition describes the physical state of the inventory itself. It does not tell you the sale coverage type or how the order is placed.
- Brand New
- Never used inventory in brand new condition. Unless otherwise stated, the item is sealed.
- New (Open Box)
- Unused inventory opened for inspection or photography. Equivalent to new with possible handling marks.
- Used
- Previously in service and offered for secondary-market resale. Condition and order expectations are defined by the listing and sale term.
- For Parts
- Inventory intended for repair, parts harvesting, or non-working use cases. Sold under clearly defined as-is expectations.
Check the sale coverage
Each sale coverage type changes the work performed, the coverage offered, lead time, and how the order usually begins.
- Work performed
- Function confirmed, repaired as needed
- Coverage
- 90 day warranty
- Lead time
- Varies
- Order path
- Quote-first order flow
- Work performed
- Inventory listing prep and inspection
- Coverage
- 30 Day functional return
- Lead time
- 1–3 days parcel, 3–5 days freight
- Order path
- Checkout or quote
- Work performed
- Sold as listed
- Coverage
- No return, final sale
- Lead time
- 1–3 days parcel, 3–5 days freight
- Order path
- Checkout or quote
Read the full warranty and return language for each tier in our terms of sale. The terms included with your quotation are the final, governing terms of each sale.
For Working & Warranted items, our standard procedure is to service the equipment as orders are placed. Lead times can vary depending on the item.
Place your order
Every listing supports quoting. Items marked Add to Cart can also be purchased online through checkout. Either way, our team handles every order.
Request a quote
Every listing can be quoted. Tell us what you need and we confirm pricing, lead time, scope, and logistics before invoicing.
Add to Cart
Listings marked Add to Cart can be purchased directly through online checkout. Use this path when the item is priced and ready to ship without sales review.
Prefer to talk to us
Our team is happy to help by phone or email any time. We handle every order from start to finish.
Start a Return or Warranty Claim
Items sold under 30 Day Return coverage may be returned within 30 days of receipt if the item does not function. Items sold Working & Warranted are covered by the 90-day warranty. Contact us and we will evaluate the issue; depending on the situation, we may be able to resolve it or arrange a return for a refund. Items sold As-Is No Return are final sale and not eligible.
What is not covered
- Items ordered by mistake or no longer needed
- Damage from improper installation, handling, or operation
- Items modified, repaired, or altered after delivery
- Items with a broken or removed security seal
How to start a return or warranty claim
Email sales@capovani.com with the subject line Order Issue – Order #[your order number] and a brief description of the issue. We'll respond with next steps within 1 to 2 business days.
For full details, see our Returns & Warranty Policy and Terms & Conditions.