Processing Time
Processing time depends on how your item ships.
- Parcel orders Typically ship within 1 to 3 business days after your order is received and payment is processed.
- Freight orders Require additional preparation for shipment and are typically ready to ship within 3 to 5 business days after your order is received and payment is processed.
Items sold Working & Warranted generally have lead times. Shipping timelines for these will be discussed with your sales representative.
Our operational hours are Monday to Friday. Processing times may vary, especially during high-demand periods.
Parcel Shipping
We ship with UPS. Shipping costs are calculated at checkout based on the selected shipping method, the weight and dimensions of the items, and the destination address.
We do not ship on third party accounts. We do offer blind shipping, and we will not include any paperwork in the box. Let us know when placing your order if you would like this option.
Expedited & Same-Day Options
- Next Day Air Select UPS Next Day Air at checkout for expedited delivery.
- Same-day dispatch Confirm by email or phone by 1:00 PM EST. This helps us prioritize your order amidst our daily order queue. Please note that same-day dispatch is subject to order confirmation and our current order volume.
UPS Pickup Cutoff
UPS collects packages from our facility within a daily pickup window. If your order is packed and ready after that day’s cutoff, it will be collected on the next business day. This is a normal part of the shipping process and does not indicate a delay in processing your order.
Freight Shipping
Larger or heavier items ship via freight. We encourage buyers to arrange their own freight. If you do not have a carrier, contact us and we can coordinate shipment on your behalf. If we arrange freight for you, any accessorial services must be communicated at the time of sale, including:
- Liftgate service
- Inside delivery
- Residential delivery
- Appointment or receiving window requirements. If your facility has specific dock hours or a receiving window, please let us know so we can coordinate delivery accordingly.
Accessorial services arranged through us are billed accordingly.
Inspecting a Freight Delivery
Before signing for a freight delivery, take a moment to inspect it. Confirm the item is secured to its skid or pallet and matches your packing slip, and examine both the packaging and the equipment inside for physical damage. If the item has arrived damaged, please note all damages on the BOL or delivery receipt.
International Orders
International orders are considered on a case-by-case basis. Some equipment we carry is subject to export control regulations, which may affect eligibility, documentation requirements, and lead times. To discuss an international purchase, contact us.
